Refund policy

Before we pack it. Cancel and we refund the full amount, including shipping, to the original payment method.

After it ships. You may return unused items in original condition within 14 days of delivery. Once we receive and inspect the return, we refund the item price. Original shipping is not refunded, and you pay return postage, unless the item is defective or not as described.

Damaged or wrong item. Photograph the issue and reply to your confirmation email within 7 days of delivery. We will replace it or refund you, including return shipping if we ask you to send it back.

Submitting a request does not charge your card. If we quote a price and you do not accept it, nothing is due. Once a custom job is paid and we have started design or printing, it is made to order — we refund only if we cannot complete the work, or if the finished model is defective or materially different from what we agreed.

Reply to your order or request confirmation email with the order/request reference and what you need. We aim to respond within two business days.

Shipping timelines and where we ship are on the shipping & returns page.